In an interview-style article, Viola Schoek, Head of Enterprise Learning, describes how performance support is being used at Wacker Chemie AG. She shares her experiences and offers useful tips on key questions relating to performance support, including:
- What exactly do the terms “electronic performance support solution” (EPSS), “performance support”, “digital adoption”, and “learning in the flow of work” mean?
- How is using an electronic performance support system (EPSS) different from conventional training?
- What is a “moment of need”, and how can an EPSS help?
- What benefits does Wacker expect to see from using its EPSS?
- In which areas is Wacker using its EPSS?
- What do you need to bear in mind when rolling out an EPSS?