Rational AG – Running and expanding a SAP SuccessFactors solution

Running and expanding a SAP SuccessFactors solution

RATIONAL chose tts as its partner. tts configured SAP SuccessFactors perfectly to the customer’s needs and took over business support and application management for the system after initial implementation by SAP. The solution is being continuously expanded in the course of change requests.

RATIONAL – This is how the professionals cook

RATIONAL AG has grown steadily and continuously since its foundation in 1973. It is now represented in over 120 countries via its own sales companies and partners. The global market and technology leader for thermal food preparation solutions is planning on expansion going forward, too – both nationally and internationally.

As a result, RATIONAL last year decided to harmonize its various HR data systems and transfer the individual processes into one global solution. The requirements profile was clear – the HCM solution should consolidate the HR data company-wide, clearly structure the recruiting process and map the annual target-setting process.

tts – the partner of choice

After the basic implementation by the initial provider, RATIONAL started looking for a dependable, skilled partner who could both smoothly and reliably operate the existing SAP SuccessFactors/HCM system and gradually expand it as needed.

With its business support and application management services, tts meets this requirements profile perfectly. Its skills and experience with regard to SAP HCM in particular make tts – an SAP Gold Partner – an obvious choice, because one of the challenges involves supporting the interface between the SAP HCM on-premise solution and SAP SuccessFactors.

Professional products need professional processes – especially in HR data management. In tts, we have the perfect partner to provide the skills and experience that will help us lift our human capital management to a new level, as the basis for further expanding our market leadership.

Rational AG

Trust creates confidence

As a first step, tts configured the “Employee Central” HR master data system, the “Recruiting” applicant management tool and the “Performance & Goals” module for managing the target-setting process in line with customer demands. tts is constantly adapting the tools to new requirements while operations are ongoing.   

Thanks to the close, trusting collaboration – there are regular jour fixe meetings – RATIONAL is quick to benefit from the system advantages. For example, no matter which site, master data only has to be recorded once, and is then available group-wide. This saves time and minimizes the risk of input errors. This availability also applies across the modules – so any data entered via the Recruiting module during the application process is stored in the system and doesn’t have to be recorded again.

Flexibility – the ace up the sleeve

One thing is already clear – the ability to expand the solution offers RATIONAL maximum flexibility. Even the most urgent requirements, such as those arising from the new EU Working Time Directive (2003/88/EC) were implemented in a very short time thanks to rapid configuration and roll-out of the “Time & Attendance” Employee Central feature by tts. On top of this, RATIONAL saved having to purchase an additional software product as a result.

tts also successfully carried out further reconfigurations while operations were still ongoing, such as updating the performance forms and rolling out language packages.

The fact that many of the core functions can be used on mobile devices opens up whole new opportunities for staff members, for example, they are now able to book time off using their cell phones.

The expansion goes on

RATIONAL is planning to gradually make its HR processes more and more professional. During this, tts will continue to stand beside the company as its partner – a win-win situation that is quite in keeping with RATIONAL’s corporate vision, the uppermost goal of which is to offer the people who prepare hot meals in the professional kitchens of the world the greatest possible benefits. This is the ambition of tts, too, when it comes to fully harnessing the potential of the SAP SuccessFactors solution for RATIONAL.


RATIONAL – This is how the professionals cook

RATIONAL has been developing cooking systems for professional kitchens all over the world for more than 47 years. The company employs around 2,200 staff in 31 subsidiaries and continues to build on its leading market position. Smooth processes in HR are essential for this.