Glossary

Role-playing gives learners the opportunity to experience real-life conversational and behavioral patterns from a new perspective.

Shadowing is the process of observers recording and evaluating a person’s behavior in their everyday environment.

Social audio platforms are voice-based social networks that allows multiple users to have live conversations.

Social bookmarking is the shared collection of online resources (bookmarks).

A town hall meeting sees all the employees in a company or a business unit gather together either in person or virtually.

Tutorials are step-by-step guides that provide precise instructions on how to perform certain activities or use a product.

User-generated content includes all types of media content created by users and published digitally.

Video-based learning is based on films, short videos, or animations that are used to explain operating workflows, everyday work situations, or process steps, for example.

Unlike a webinar, virtual classroom training is a combination of interactive online sessions and self-directed learning. Learners and teachers meet in a digital classroom.