Job enlargement and job enrichment may well offer a solution, but how do these measures work, what are their advantages and disadvantages and what do organizations need to be careful of when rolling them out?

By using the tt performance suite, DB Systel not only aims to increase efficiency, but also to significantly improve user satisfaction.

In the battle to gain market share, those at the top of the leader board are doing something different to those at the bottom. But how is it that competition and growth champions regularly leave fellow contenders in the dust? Do they know more than others, or are they just putting their knowledge to better use?