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Incorporación de soporte en una plataforma simple

Single-platform onboarding support for fast user adoption

ALD’s car lease business requires new employees to come up to speed quickly. Its new platform promotes user adoption, increasing their confidence and productivity.

July 15, 2020

5 min

Experience

Succeeding with S/4HANA depends on your user support

A smooth SAP S/4HANA implementation is a technical challenge. It’s also a user adoption challenge. It’s a journey and properly supporting the user adoption process is key.

July 02, 2020

3 min

Push Notifications bieten kontextsensitive Hilfe im Moment of Need

Best Practices

Push it real good

Push notifications offers almost unlimited possibilities of use. They can be used in any conceivable context for new content or business processes.

December 18, 2019

3 min

Continental: Support im „Moment of Need” dank der tt performance suite

Best Practices

Striking a balance between high user competence and cost management

More than 230000 employees in 61 countries and a growing number of IT applications. How can the potential of its software be exploited while taking strain off the helpdesk?

December 19, 2019

4 min

Was bedeutet Performance Support eigentlich?

Inspiration

What is performance support? An introduction

Performance support is one of the most important topics when it comes to the efficient support of employees. But what does performance support mean?

December 20, 2019

4 min

Achtung, wichtig! Push Notifications helfen dem Change Management kräftig auf die Sprünge

Experience

“Urgent!”

Context-sensitive push notifications help for change management. They arrive at the right moment, attract a lot of attention and can be used in many ways.

December 19, 2019

4 min

Experience

Change management in SAP projects

A SAP rollout isn’t merely a question of technology, but also of user adoption. A change management officer can play a key role by supporting the management team during the adjustment process.

November 26, 2019

8 min

Successful change management for SAP S/4HANA implementation projects

Best Practices

Successful change management for S/4HANA implementation projects

SAP S/4HANA is an opportunity to place data and analytics at the center of corporate decision-making. However, the solution is less adaptive than SAP R/3 was.

September 14, 2020

5 min