tts performance suite: the best successor to SAP Enable Now®
SAP Enable Now is ending—what does this mean for SAP customers?
Many SAP customers who have been working with SAP Enable Now (SEN) are currently facing the same question: How can we ensure long-term user enablement for SAP?
In addition to context-sensitive support, SEN was primarily used for creating traditional formats such as documentation, simulations, e-learning, and training materials. Since SAP will end support for existing installations by November 30, 2030, at the latest, and the Companion is no longer offered, there is a growing bottleneck in both in-app help and the creation and maintenance of learning and process content.
What does this mean in concrete terms? This gap is particularly noticeable in transformation programs related to SAP S/4HANA. Without a solution for documentation, training materials, and digital support, the cost of training, hypercare, and support increases significantly. This also increases the risk of delays, operating errors, and quality losses in business processes.
At the same time, the situation offers an opportunity to fundamentally modernize your own enablement strategy. Digital work environments are becoming more diverse and system landscapes more heterogeneous. This is why an approach is needed that takes a holistic view of user enablement – from documentation and learning to support in the workflow.
This is where the tts performance suite comes in. It is not just a replacement for SAP Enable Now. It consistently continues the original idea of making software use easy and accessible for all employees and takes it to a new technological level.
Why the tts performance suite is the natural successor to SAP Enable Now
To understand why the tts performance suite is such a good fit for SAP customers, it is worth taking a look at its origins. tts was founded in 1998 by Gerd Schröder, one of the first SAP employees with a double-digit employee number. His vision was clear: People are at the heart of every SAP implementation.
This attitude continues to shape tts to this day. Since its founding, the focus has been on providing reliable support to people using complex business applications and making the use of new systems as intuitive as possible. Long before the term digital adoption became widespread, tts was working toward this very goal.
The tts performance suite is not a generic digital adoption platform that was later made “SAP-compatible.” It originates from the SAP world and is therefore the logical next step for companies that currently work with SAP Enable Now.
A licensing model that reflects the reality of modern system landscapes
Many digital adoption platforms use complex licensing models: separate licenses for authoring, content distribution, or in-app help, combined with surcharges for individual applications or modules. This complicates planning, increases running costs, and makes large transformation programs unnecessarily complicated.
The tts performance suite takes a different approach. It uses a simple and transparent licensing model that is geared toward the needs of modern IT organizations. One license covers everything you need for digital support:
creating, rolling out, and delivering knowledge in the workflow in all supported applications.
What does that mean in concrete terms?
With the same license, you can not only support SAP S/4HANA, but also CRM, HCM, and productivity systems such as Salesforce, SuccessFactors, or Microsoft 365. AI-powered tools such as Microsoft Copilot, ChatGPT, or Gemini can also be seamlessly supported. The same applies to any special software used in your company.
This flexibility reduces costs and complexity. You no longer need to develop a separate enablement concept for each new tool or purchase additional licenses. Instead, you get a uniform, cross-application approach. This is a major advantage, especially in heterogeneous system landscapes.
The result: less complexity, more stability, and significantly lower total cost of ownership.
Low TCO: Why the tts performance suite saves costs in the long term
When choosing a successor solution for SAP Enable Now, cost-effectiveness plays a decisive role alongside functionality. The question is: How do operation, maintenance, and further development affect the total cost of ownership?
The tts performance suite is designed to reduce these costs in several areas. This starts right from the outset. The uniform licensing model eliminates the need to manage different components or license additional packages for specific applications. This reduces fixed costs and simplifies budget planning.
Added to this are flexible operating models. The tts performance suite can be operated both in the cloud and on-premises. Many commercially available solutions only offer the cloud version. This often requires additional security and data protection checks. With the tts performance suite, you can choose the model that suits your compliance and security requirements.
The platform's advantages are also evident during operation:
- Administration is streamlined,
- updates are straightforward,
- and the learning curve for authors and administrators is manageable.
In addition, content can be created centrally and used in various applications. You don't have to build or maintain a parallel content ecosystem just because your system landscape is growing. This saves time and reduces the likelihood of errors.
The bottom line is that you get a powerful solution that is functionally impressive and financially sustainable – today and in the long term.
All elements of user enablement in a single platform
Other digital adoption platforms focus on individual functional areas such as pure in-app help, pure process guidance, or pure training production. In practice, this often means that multiple tools have to be combined to cover the entire user journey.
The tts performance suite takes a holistic approach. It combines all the key elements of user enablement in a single platform: authoring, documentation, e-learning, context-sensitive support, and knowledge provision for the entire organization.
Context-sensitive support includes both business guidance and technology guidance. It guides employees safely through processes, regulations, and requirements. At the same time, it supports users in the specific application – right at the moment they are working.
Added to this is the openness of the platform. The tts performance suite not only supports SAP systems. It also supports CRM, HCM, and Office applications, creating a consistent enablement experience. For many companies, this is precisely what sets it apart from solutions that focus primarily on individual core systems.
From pressure to act to opportunity: Aligning your enablement strategy for the future
The end of SAP Enable Now is forcing many SAP customers to realign their enablement strategy. At the same time, this situation opens up the opportunity to provide even better support to your end users in the future and reduce total cost of ownership.
The tts performance suite offers a reliable and sustainable foundation for this. It combines SAP experience, a transparent licensing model, low TCO, and the ability to comprehensively map heterogeneous system landscapes. This makes it not only the successor to SEN, but also a building block that strengthens your entire digital work environment.
Those who tackle the transition early on will avoid bottlenecks, secure their transformation project, and create an enablement that reaches employees directly when they need it.
FAQ: Answers to the most important questions about SAP Enable Now and the tts performance suite
When will support for SAP Enable Now end?
SAP has announced that it will discontinue support for existing installations of SAP Enable Now by November 30, 2030, at the latest. New customers can no longer purchase the Companion today.
What does the end of SEN support mean for ongoing SAP S/4HANA programs?
Reliable training and documentation processes are crucial in S/4HANA transformation programs. With the discontinuation of SEN, there will be no central platform for documentation, training materials, and context-sensitive support in the medium term. This increases the effort required for hypercare and support and can affect project schedules and the quality of business processes.
What features does the tts performance suite offer compared to SAP Enable Now?
The tts performance suite covers all essential SEN functionalities and supplements them with modern components for holistic user enablement. These include documentation, simulations, e-learning, performance support in the workflow, process descriptions, and company-wide knowledge provision. The platform thus goes beyond the classic SEN approach and supports the entire learning and work process.
Can SAP Enable Now content also be used in the tts performance suite?
Yes. Existing content from SAP Enable Now can generally be transferred to the tts performance suite and reused. Relevant documents can be prepared in such a way that they are available to end users directly in the context of their daily work.
At the same time, the change offers a useful opportunity to review and consolidate content. In SAP S/4HANA projects in particular, processes and interfaces change so quickly that it often does not make sense to migrate all existing content unchanged. Many companies therefore deliberately use the switch to clean up outdated content.
Does the tts performance suite cover both documentation and in-app help?
Yes. The tts performance suite combines the creation of classic learning and process content with context-sensitive support directly in the application. This means that companies do not have to differentiate between tools for documentation and tools for in-app help, but instead receive an integrated solution for the entire enablement process.
How does the tts performance suite fit into complex IT landscapes?
The platform is designed to run stably in heterogeneous and highly integrated IT environments. It can be operated on-premises or in the cloud and can be easily embedded into existing security and governance structures. Thanks to open interfaces and a cross-application architecture concept, the tts performance suite can be seamlessly integrated into S/4HANA programs and adjacent systems.
How secure is the operation of the tts performance suite?
The tts performance suite meets current security and data protection requirements (ISO/IEC 27001, TISAX, SySS). It can be operated both in a KRITIS-compliant cloud environment and on-premises, which is particularly relevant for regulated industries or companies with high compliance requirements.
Does the tts performance suite also support systems outside of SAP?
Yes. The tts performance suite is not limited to SAP applications. It also supports CRM, HCM, and Office systems such as Salesforce, Microsoft Dynamics 365, SuccessFactors, and Microsoft 365. AI-based tools and customized special software can also be seamlessly integrated. This creates a consistent enablement experience across the entire IT landscape.
