Digital friction refers to the detrimental effects that occur when staff are faced with new digital technology, or when digital technologies fail to dovetail seamlessly.

Find out just how costly digital friction can ultimately be and why you should eliminate this source of so much wasted time.

The advantages of the e-record can only be exploited if the software is operated correctly. User adoption through assistance directly in the work process helps.

Consistent digital and secure treatment documentation in the "electronic patient file" (ePA) can only be achieved with digital adoption.

The challenges involved in establishing digital dexterity may well be considerable, but so is the value of the resulting opportunities.

Often, software does not run smoothly in a company because we start IT projects without involving the people who will later work with them. User adoption is an approach to change that.