DAP tuning with generative AI

The integration of generative AI makes working with a Digital Adoption Platform (DAP) more convenient, easier and, above all, faster than ever before. The integration brings advantages in four areas in particular: in the creation, curation and provision of learning content as well as in analysis.
April 04, 2024
5 min
Achim Kümmerle, Head of Product Management, tts - knowledge matters. Achim Kümmerle

Basically, a Digital Adoption Platform helps organizations to quickly apply new processes and new technologies profitably. If selected AI tools are then integrated into the DAP - perfect!  

ChatGPT, Dall-E, Elevenlabs and D-ID - generative AI for text, image, sound or video generation, for example, lowers the barrier to sharing expertise by significantly reducing the time required to create content. In addition, the seamless integration of AI tools eliminates the need to switch between different applications so that employees' workflow is not disrupted.  

Four areas: This is where AI integration pays off

A holistic DAP such as the tts performance suite covers all areas relevant to the creation and distribution of learning content: 

  1. Creation of new content 
  2. Expansion and updating of content  
  3. AI-supported provision of knowledge 
  4. Analysis of user behavior  

The integration of AI increases the performance of the DAP in all four areas. 

1. Quickly create new content with AI

A DAP can answer all questions about applications, processes, guidelines and regulations directly in the work context. However, this only works if the necessary content is available. 

For standard applications, organizations usually have ready-made content that can be easily integrated into the DAP. For specific processes, on the other hand, the existing know-how in people's heads often has to be prepared first - this takes time and requires expertise.  

This is where a DAP such as the tts performance suite with its interfaces to generative AI tools comes into play: Users can access complex, elaborated and tested prompts via its intuitive user interface. This means 

  • No more time-consuming experimentation with prompts. 
  • The AI applications provide employees with support in the production of texts, as well as in translation and indexing. 
  • When creating images according to specifications, the integrated AI opens up completely new possibilities, the results usually meet significantly higher didactic requirements than ordinary stock photos and illustrate the knowledge to be imparted in a very specific way.  
  • As part of video production, it is now possible to automatically create videos with your own avatars from images. This was previously time-consuming and expensive and was therefore often not realized.   

Thanks to these simplifications, the experts have more time for fine-tuning and checking the content. Quality and quantity benefit enormously, and specialist knowledge is passed on at an unprecedented speed. This ensures that all employees have reliable information at all times and can carry out their tasks correctly. 

Advantages for organizations 

  • New content can be produced, translated or localized in the shortest possible time. 
  • The intuitive user interface makes it easy to use. 
  • Time-consuming prompting becomes superfluous. 
  • Quality standards are ensured.  
  • Company-specific knowledge reaches all employees quickly. 

2. Optimize content with AI and keep it up to date

The benefits of a DAP stand and fall with the quality of the content. Generative AI provides valuable support with this. Organizations can use artificial intelligence within a DAP to enrich and expand existing knowledge. Relevant information that is available in the organization but has been stored in different locations can be identified and assigned using semantics.  

To ensure that employees can rely on the information, organizations need to regularly curate their knowledge database. Only then will employees always receive up-to-date help that fits their respective context and specific role. This increases the willingness to change and has a positive effect on digital adoption. 

Advantages for organizations 

  • Existing content is updated efficiently. 
  • The quality of the content increases. 
  • Topics for which learning content is missing can be quickly identified. 
  • Related content stored in different locations can be linked. 
  • Employees' confidence in the support offered in the workplace is growing. 

3. Provide knowledge supported by AI 

Many organizations are currently looking into the possibility of providing an "internal ChatGPT" to provide with and facilitate the work of their employees. Integrating this internal chatbot into the DAP user interface has a number of advantages:  

If the context is recognized or a request is made in natural language, the integrated chatbot initially provides employees with curated content. If further information on the topic is required, additional content can be obtained by following a predefined dialog. If this curated content is not sufficient, an individual request can be made. In this case, users are explicitly informed that they are leaving the quality-assured area and that from now on an AI will respond - with all its strengths and weaknesses. 

Advantages for organizations 

  • Hallucinations and misinformation caused by AI are avoided. Instead, curated content is available to employees.  
  • The integrated chatbot makes it easier to obtain in-depth information.   
  • At all times, employees are clear about whether they can trust information because it comes from the internal knowledge pool or whether they should first question it critically.  

4. Comprehensively analyze user behavior with AI

A DAP provides valuable insights into the usage behavior of employees. If AI is integrated into monitoring and analysis, organizations can carry out comprehensive evaluations. The AI system processes even complex queries, even if they are entered in natural language.  

On this basis, it is possible to recognize patterns and trends in the use of the DAP. Frequently occurring problems can be easily identified and it becomes clear where digital friction needs to be reduced.  

Building on this, new content can be developed in a targeted manner and made available with the DAP. In this way, employees' knowledge requirements are taken into account and acceptance of new technologies and processes increases. 

Advantages for organizations  

  • Even complex analyses can be initiated in natural language. 
  • The evaluations determine detailed usage behavior. 
  • The analyses provide a sound basis for optimizing content in a targeted manner 

Using new technologies intelligently 

The integration of AI into a digital adoption platform helps to generate, curate and provide new content faster and easier than ever before and also makes it possible to carry out comprehensive analyses. This enables employees to access new knowledge at an unprecedented speed and use technologies profitably.  

They receive the right information at the right time and are able to make the right decisions on this basis. As a result, organizations improve their compliance and employee productivity increases. They can complete urgent tasks more quickly and gain time for important or particularly complex issues - a real competitive advantage. 

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