Digital Adoption Software

One comprehensive form of digital adoption software is the digital adoption platform (DAP). Deploying a DAP is strategically significant for businesses, because it can be used on an organization-wide basis when handling complex processes and also for a whole host of implementation projects. A platform of this kind is therefore often utilized in the context of major transformation projects.  

An end-to-end DAP such as the tts performance suite provides staff with all kinds of pertinent information and help content, directly in the workplace. Such information isn’t confined to knowledge about a specific application – it also includes process know-how across a variety of applications. This significantly shortens the period between the rollout of new applications and processes and the start of their productive use. 

One type of digital adoption software that can reduce the time between the rollout of a particular digital technology and its productive use is the digital adoption solution (DAS). DAS providers often advertise semi-automated or fully automated guides within software applications. This in-app assistance primarily benefits staff in the short term, but the extremely high-maintenance guides don’t actually help them understand the new technology. 

Organizations across all sectors expect using digital adoption software to: 

• Boost efficiency and productivity 
• Safeguard IT investments 
• Improve employee satisfaction 
• Reduce the workload of helpdesk staff 
• Simplify the onboarding process 

Given that all kinds of applications are marketed as digital adoption software, a more precise comparison is worthwhile. Before reaching a decision, organizations are therefore well advised to analyze their requirements, intended purposes and goals in rolling out digital adoption software. By doing so, they will find a solution that meets their needs in the medium term, too.