Electronic performance support

Electronic performance support is the digital rendition of performance support. It is supported by an electronic performance support system (EPSS) or a digital adoption platform (DAP).

Learners are given electronic assistance within the context of what they are working on directly in the business application. For example, the EPSS or DAP automatically detects what the user is doing based on their on-screen actions and provides the appropriate assistance to help them perform those tasks. This assistance comes in form of step-by-step guides or material that is relevant to the situation.

Further information will follow.