Performance support

Performance support is the term used to describe practices and tools that provide employees with efficient support in performing work processes.
January 27, 2023
1 min

The measures are based on the specific moment of application (“moment of need”). They must be quick to access and easy to use. Well-designed performance support offerings can increase the safety of employees in their day-to-day work, avoid operating errors, reduce the number of support requests, and increase work efficiency. Common forms of performance support include quick reference cards, learning nuggets, and wiki entries.

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