The measures are based on the specific moment of application (“moment of need”). They must be quick to access and easy to use. Well-designed performance support offerings can increase the safety of employees in their day-to-day work, avoid operating errors, reduce the number of support requests, and increase work efficiency. Common forms of performance support include quick reference cards, learning nuggets, and wiki entries.
Electronic performance support is the digital rendition of performance support. It is supported by an electronic performance support system (EPSS) or a digital adoption platform (DAP).