Performance support

Performance support is the term used to describe practices and tools that provide employees with efficient support in performing work processes.

The measures are based on the specific moment of application (“moment of need”). They must be quick to access and easy to use. Well-designed performance support offerings can increase the safety of employees in their day-to-day work, avoid operating errors, reduce the number of support requests, and increase work efficiency. Common forms of performance support include quick reference cards, learning nuggets, and wiki entries.

Further information will follow.