Using state-of-the-art technology, Germany’s biggest discount store is developing a consolidated landscape of knowledge boasting customized learning materials and support tools.
Working from home has become a daily reality for many people. The focus is now not only on finding creative solutions for cooperation during the crisis, but also on self-reliance and responsible use of business-critical applications.
In 2015, REWE Systems – the IT subsidiary of the REWE Group – decided to provide employees with a single point through which to digitally access knowledge about all IT applications.
Formal training does very little to boost employee performance. A learning concept reflecting the Ebbinghaus forgetting curve and the “five moments of need” promises better results.
More than 230000 employees in 61 countries and a growing number of IT applications. How can the potential of its software be exploited while taking strain off the helpdesk?