Performance support is one of the most important topics when it comes to the efficient support of employees. But what does performance support mean?

Using state-of-the-art technology, Germany’s biggest discount store is developing a consolidated landscape of knowledge boasting customized learning materials and support tools.

In the digital age, performance support is more important than ever. What do employees expect today and what makes a modern learning concept?

Working from home has become a daily reality for many people. The focus is now not only on finding creative solutions for cooperation during the crisis, but also on self-reliance and responsible use of business-critical applications.

In 2015, REWE Systems – the IT subsidiary of the REWE Group – decided to provide employees with a single point through which to digitally access knowledge about all IT applications.

By using the tt performance suite, DB Systel not only aims to increase efficiency, but also to significantly improve user satisfaction.

Formal training does very little to boost employee performance. A learning concept reflecting the Ebbinghaus forgetting curve and the “five moments of need” promises better results.

More than 230000 employees in 61 countries and a growing number of IT applications. How can the potential of its software be exploited while taking strain off the helpdesk?