Using state-of-the-art technology, Germany’s biggest discount store is developing a consolidated landscape of knowledge boasting customized learning materials and support tools.

Electronic performance support is the digital rendition of performance support. It is supported by an electronic performance support system (EPSS) or a digital adoption platform (DAP).

The solution is designed to ensure that knowledge about company processes and the software used is available centrally for all employees.

By using the tt performance suite, DB Systel not only aims to increase efficiency, but also to significantly improve user satisfaction.

Performance support is the term used to describe practices and tools that provide employees with efficient support in performing work processes.

Formal training does very little to boost employee performance. A learning concept reflecting the Ebbinghaus forgetting curve and the “five moments of need” promises better results.