Glossary

A digital adoption platform (DAP) is a software solution that enables organizations to speed up and improve the rollout of digital technologies and processes.

Digital friction refers to the detrimental effects that occur when staff are faced with new digital technology, or when digital technologies fail to dovetail seamlessly.

Coaches can help their clients improve how effective they are in certain areas of their duties.

A community of practice (CoP) refers to a group of individuals with shared interests and concerns who proactively meet over an extended period of time to regularly share knowledge, reflect, or try out new methods together.

For content curation, information is collected from various sources, annotated, rearranged with references and republished.

A design sprint is a time-constrained format used to analyze problems and generate ideas as to how to solve them.

A Domain of One’s Own (DoOO) is a separate space on the Internet that the owner can design as they wish, for example, as a website, blog, or wiki.

360° feedback is a method through which employees receive feedback on their performance, skills, and development opportunities.

Electronic performance support is the digital rendition of performance support. It is supported by an electronic performance support system (EPSS) or a digital adoption platform (DAP).