Glossary

Digital dexterity describes an organization’s ability and drive to use digital technologies to adapt quickly to new circumstances.

Digital Adoption Software covers various kinds of software that help staff with digital technologies and processes in their precise moment of need.

Digital adoption is used to describe the mixture of understanding, willingness and ability of employees to accept digital technologies and integrate them into their daily work processes.

A digital adoption platform (DAP) is a software solution that enables organizations to speed up and improve the rollout of digital technologies and processes.

Digital friction refers to the detrimental effects that occur when staff are faced with new digital technology, or when digital technologies fail to dovetail seamlessly.

Coaches can help their clients improve how effective they are in certain areas of their duties.

A community of practice (CoP) refers to a group of individuals with shared interests and concerns who proactively meet over an extended period of time to regularly share knowledge, reflect, or try out new methods together.

Content curation sees information collected from a variety of sources, annotated, rearranged with source citations, and republished.

A design sprint is a time-constrained format used to analyze problems and generate ideas as to how to solve them.