Author information

Britt Bürgy

Britt Bürgy is an expert in digital adoption and has been working in the field of performance support and user enablement for over 20 years.

Focus topics

Digital Adoption Digital Transformation Digital Dexterity User Adoption Digital Workplace Performance Support SAP S/4HANA Corporate Learning Knowledge Management Change Management Artificial intelligence Learning Design Cards WorkflowLearning KnowledgeManagement Learning Concepts Contextual learning Knowledge Transfer

In her role as product manager for the digital adoption platform tts performance suite, Britt Bürgy has gained insights into countless transformation projects, which includes medium-sized and DAX-listed organizations. Her focus is always on empowering and supporting employees.

While the pace of change is constantly increasing, employees' willingness to accept innovation is declining. This is precisely where her concepts come in: they guide employees efficiently through digital change and improve their acceptance of new developments.

Britt Bürgy regularly shares her knowledge at conferences such as LearnTec and the Copetri Convention, as well as in continuing education programs at universities, such as the University of Applied Sciences and Arts Northwestern Switzerland. Her contributions include:

Lecture: “It's never the users' fault – About competent software users and their ‘What's in it for me?’” – with Lisa Müller-Gebühr and Francesca Calvi-Habel (Deutsche Leasing AG), LearnTec 2022
Master Class: “It's never the user's fault – Making IT implementations a lasting success,” Copetri Convention 2023
Guest article: “Training and/or performance support,” scil St. Gallen, October 2022
Webinar: “Master User Adoption & Transform Your Business,” with Lisa Müller-Gebühr & Johannes Starke, November 2023