Author information

Britt Bürgy

Britt Bürgy is an expert in digital adoption and has been working in the field of performance support and user enablement for over 20 years.

Focus topics

Digital Adoption Digital Transformation Digital Dexterity User Adoption Digital Workplace Performance Support SAP S/4HANA Corporate Learning Knowledge Management Change Management Artificial intelligence Learning Design Cards WorkflowLearning KnowledgeManagement Learning Concepts Contextual learning Knowledge Transfer

In her role as product manager for the digital adoption platform tts performance suite, Britt Bürgy has gained insights into countless transformation projects, which includes medium-sized and DAX-listed organizations. Her focus is always on empowering and supporting employees.

While the pace of change is constantly increasing, employees' willingness to accept innovation is declining. This is precisely where her concepts come in: they guide employees efficiently through digital change and improve their acceptance of new developments.

Britt Bürgy regularly shares her knowledge at conferences such as LearnTec and the Copetri Convention, as well as in continuing education programs at universities, such as the University of Applied Sciences and Arts Northwestern Switzerland. Her contributions include:

Lecture: “It's never the users' fault – About competent software users and their ‘What's in it for me?’” – with Lisa Müller-Gebühr and Francesca Calvi-Habel (Deutsche Leasing AG), LearnTec 2022
Master Class: “It's never the user's fault – Making IT implementations a lasting success,” Copetri Convention 2023
Guest article: “Training and/or performance support,” scil St. Gallen, October 2022
Webinar: “Master User Adoption & Transform Your Business,” with Lisa Müller-Gebühr & Johannes Starke, November 2023

Article

Experience

Digital friction – ten reasons why you should reduce it to a minimum

Find out just how costly digital friction can ultimately be and why you should eliminate this source of so much wasted time.

Digital friction – ten reasons why you should reduce it to a minimum

Interview

Experience

Business guidance – “the absolute must for a good DAP”

How can employees work confidently, in spite of digital changes? Stephan Hilbrandt, Product Manager at tts, answers ten questions to explain why click-by-click instructions aren’t enough.

Business guidance – “the absolute must for a good DAP”

Knowledge-sharing: Making expertise accessible for everyone

In any organization, the ability to access knowledge and retain critical experience is a key factor in fostering new ideas, and future-proofing operations.

Knowledge-sharing: Making expertise accessible for everyone

Article

Experience

User adoption – the success of an IT project stands or falls on acceptance

Many software or digitalization projects fail to meet their success metrics because they overlook a key aspect of their strategy - user adoption.

User adoption – the success of an IT project stands or falls on acceptance

Article

Experience

The digital workplace – and how to ensure it succeeds

When employees have the opportunity to use a DAP that helps them become more digital savvy, the transition to the digital workplace will be a success.

The digital workplace – and how to ensure it succeeds

Article

Experience

The three pillars of a digital adoption platform

We clarify the 3 fundamental conditions a Digital Adoption Platform needs to meet in order to achieve the strategic promotion of organization-wide adaptability.

The three pillars of a digital adoption platform